How to Download a Digital Item

Instant downloads:

Ready-made files will be available once your payment is confirmed. If you paid with UPI or a credit card, it may take a few minutes for your download link to be sent to you.

I can’t find my download notification email

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding missionnursing@gmail.com to your address book or safe list can help you locate these emails in the future.

For now, you can still access your digital purchases in your account.

Where can I find my digital purchases in my account?

To access your digital files from your account:

• Sign in to Etsy.com and go to Your account.
• Go to Order and Download.
• Next to the order, select Download Files. This goes to the Downloads tab for all the files attached to your order.

You can also go back to the item’s listing page, where you should see Instant Download on the images for the item.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn’t been cancelled or removed.

If your payment is still processing, the Download Files button will be grey.

I’m having trouble downloading my files

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact Messages for further assistance.

The type of file you’ll be downloading is shown under the Highlights section of a digital listing. If your computer is unable to open the file, you may be missing the program required to open the file type.

If you continue to have trouble, contact Admin.

I want a refund or want to cancel my digital item

On the item page for a digital listing, you will see that digital listings are not able to be returned or canceled. While this is shown automatically on all instant digital download items, it is up to the seller’s discretion as to whether they will refund a digital item or not. Please contact the seller directly through WhatsApp Messages if you’d like to request a refund for your digital order.